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FAQ

Q   Do you accept custom orders?
A It depends on the custom project on-hand. Please contact us for more information.
Note: All custom or personalized orders are non-cancellable and non-refundable.

 

Q    Do you accept wholesale orders?
A    Yes, we offer wholesale pricing for some of our products. Please contact us at info@ThumbsPets.com for more information.

 

Q   Why did my products arrive in individual packages?
A    We distribute our products from different warehouses, so you may receive the products you ordered individually.

 

Q    Do you really offer free shipping for all products ordered within the US?
A    Yes, we do! Plus several discounts, including 10% off for new customers, plus much more. Sign up for our newsletter to receive these discounts and for updates.